Ways To Get Me To Not Work With You

June 15, 2010

I’m always excited when I see a new email in my inbox with a subject title along the lines of ‘Website Needed!’ but there are some sure fire ways to lose my interest and here are a few…

Use a generic email

I appreciate that clients will look around to get the best deal, but I also appreciate it when emails contain at least some personalisation, even if it’s just the inclusion of a name.

CC everyone into the same email

Ok this one doesn’t happen all that often but when it does it’s shocking. You receive an email and see 20+ other designers cc’d in. I like gambling, but not that much.

Make lots of spelling mistakes

Everyone makes mistakes when they type and I can forgive a few errors, but when the majority of the words you write are spelled wrong I lose confidence in you.

Explain your idea badly

The less information I get the more dubious I am. If you really want an amazing website creating, talk about your project with the enthusiasm and detail that it deserves.

Ask for prices without any project information

I really hate this one, an email with no introduction, no project details but requesting prices. It immediately makes me think you’re just a competitor doing a bit of price research.

Tell me that you haven’t got much money to spend

Quite simply, if you’re not prepared to invest the money then I’m not prepared to invest the time.

Have you got any particular irks when receiving new business emails? I’d love to hear them!

8 Responses to “Ways To Get Me To Not Work With You”

  1. Tim Bennett

    June 16th, 2010 at 11:36 am

    Brilliant post. As someone in the same line of I can emphatise with you.

    ‘Tell me that you haven’t got much money to spend’ would probably be the one I hate the most. I once was asked to build a bespoke directory including CMS and she said the budget was ‘up to £200′.

    I must do a blog post like this, I think it will come in useful…

  2. James Rothschild

    June 16th, 2010 at 8:05 pm

    No business worth their salt would introduce themselves solely by email.
    Run-away! is the Category to use here.
    Maybe a first a very brief email, with an invite to ‘chat in detail’.
    From then on it must be face-to-face IMO.

    :-)

  3. Dave

    June 17th, 2010 at 12:34 pm

    @Tim I would say it happens in a high percentage of the enquiries that I get. I understand that clients have a budget but it’s a terrible way to introduce yourself

    @James I actively encourage businesses to contact me by email. I use it as a filter to weed out the time wasters. Unfortunately I had to take my phone number off my website as I was receiving calls at all hours, bank holidays, sundays etc etc

  4. Raj

    June 21st, 2010 at 9:52 pm

    Ellis, I totally agree with you here.
    At least once a week I would get a 3 line email:
    “Hi,
    I would like a quote for my website and I want it to look like this: http://www.domain.com.
    Please get back to me ASAP.
    Thanks
    Joe Blogs

    Now, ripping some one’s website can from time to time be a head ache but to request a QUOTE ASAP takes the p1ss esp as you say without any personalisation and so on.

    Generally I respond back with “Sorry I dont have time” or ignore it completely.

  5. Anna

    June 25th, 2010 at 11:31 am

    Now I may be an idiot here, but if you hate clients requesting quotes via emails then why haven’t you got a telephone number on your website?
    Anna

  6. Dave

    June 25th, 2010 at 8:33 pm

    Hi Anna,

    It’s not that I hate clients requesting quotes via email at all, in fact it says in the comments above that I actively encourage it. This post is just a look at some of the ways in which I get approached that I really don’t think are very businesslike and won’t start the project on the right foot.

    With regards the telephone number on my site, I brought it back last week after years of not showing it because I was getting swamped with out of hours calls.

  7. James

    June 25th, 2010 at 8:50 pm

    …so, 11:10pm last night I get a call (Landline still routed to my Mobile after a busy day and I did not get into the office to unset it) … it’s a 01603 Norfolk number so I answer it as I know people in that part of the country and perhaps they would not call that late unless it was urgent.

    “Hello JRP…”: A lady wants help resetting her Mac User accounts as her Son has done something to change them. I kindly ask her to call back after 9 in the morning. “Are you not open” she says

    ?????!!!!!***** Durrrrrrrrrrrrrr

    “No, it’s heading towards midnight” I say.
    “OH!” and she hangs up.

    Am I responsible for all Apple equipment at any time of the day or night to any stranger that feels they want to call ???

    Apparently so… we have to be ready to give Clients (paying, or in this case NOT) total commitment by email, phone or any other ‘modern’ means.

    Numbers on Websites? Emails for anonymous help or information?
    What next?…………..

  8. Kris Horton

    July 23rd, 2010 at 10:10 am

    Couldn’t have said it better myself. POETRY.

Leave a Reply